A Chip Off the Block – Photography Edition this month asks the question: What is most important to your sales success?
In the TeleSales Twist I give Two Important Safety Tips & a little hint.
ONE – think about the notes you enter into your CRM system like a book: what is the subject? chapter title? heading?
Now you can easily refer back to information you need weeks… months… years from now.
TWO – if you’re hit by the metaphorical beer truck on your way home, will your coworkers be able to help your prospects & customers while you are convalescing?
Make sure your notes make sense & help people who return your calls to be quickly assisted.
Little hint… if you can type while you’re talking, taking notes that way will save time! BUT the person on the phone needs to know you’re not surfing the net… Tell them you’re taking notes about THEM.
Then my friend Debbie Mrazek (of The Field Guide to Sales fame) sent me a note…. with an additional idea that I have to share with you: One other thought for “notes” is that with voice recognition software becoming much better and more affordable you don’t even have to be able to type fast enough to capture notes you can simply speak them and the computer transcribes them as you go!
How cool an idea is that!